Privacy Policy for Challan Sathi
Effective Date: January 31, 2026
Last Updated: January 31, 2026
This privacy policy applies to the Challan Sathi mobile application (hereby referred to as "Application", "App", "we", "us", or "our") for mobile devices that was created by Challansathi (hereby referred to as "Service Provider") as a Free service. This service is intended for use "AS IS".
This privacy policy explains how we collect, use, share, and protect information when you use our Application. By using the Application, you consent to the data practices described in this policy.
1. Information We Collect
We collect several types of information to provide and improve our services:
1.1 Information You Provide to Us
When you use the Application, you may provide us with the following information:
- Vehicle registration numbers for challan checking
- Contact information (email address: [email protected])
- RC (Registration Certificate) details for transfer services
- Payment information for challan settlements (processed through secure third-party payment gateways)
- Any other information you choose to provide when using our services
1.2 Location Data Collection
IMPORTANT: Our Application collects and uses your device's location data.
What location data we collect:
- Precise location: GPS coordinates and network-based location data
- Approximate location: City, state, and regional information
Why we collect location data:
- Core App Functionality: To provide location-based vehicle challan information relevant to your area
- Service Location: To show nearby RTO (Regional Transport Office) offices and service centers
- Regional Information: To display region-specific traffic violation information and rules
- Location-Based Notifications: To send you alerts about challans and violations in your area
- Enhanced User Experience: To customize content and recommendations based on your location
- Analytics and Improvements: To analyze user behavior patterns and improve app performance
How we use and share location data:
- Location data is used primarily to provide you with relevant, location-specific services
- We may share anonymized and aggregated location data with third-party analytics services to improve our Application
- We DO NOT sell your precise location data to third parties for marketing purposes
- Location data may be disclosed to government authorities or law enforcement if required by law
Your control over location data:
- You can enable or disable location access at any time through your device settings
- Please note that disabling location access may limit certain features of the Application
- You can request deletion of your location data by contacting us at [email protected]
Location data retention:
- Location data is retained only as long as necessary to provide our services
- Anonymized location data may be retained for analytics and improvement purposes
- You may request deletion of your location data at any time
1.3 Automatically Collected Information
The Application automatically collects certain information when you download and use it, including:
- Your device's Internet Protocol address (IP address)
- The pages and features of the Application that you visit
- The time and date of your visits
- The time spent on different pages and features
- The operating system and version you use on your mobile device
- Device type and model
- Unique device identifiers
- Mobile network information
- App crashes and performance data
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide vehicle challan checking, RC transfer services, vehicle information, and challan settlement services
- Communication: To contact you with important information, required notices, service updates, and promotional materials
- Personalization: To provide personalized content and recommendations based on your usage and location
- Analytics: To analyze user behavior, identify trends, and improve app performance
- Security: To detect, prevent, and address technical issues and fraudulent activities
- Legal Compliance: To comply with legal obligations and enforce our terms of service
- Customer Support: To respond to your queries and provide assistance
3. Third-Party Services and Data Sharing
3.1 Third-Party Service Providers
The Application utilizes third-party services that have their own Privacy Policies. We may share information with these service providers to help us operate and improve the Application:
- Google Play Services - Privacy Policy
- Analytics Services: For app performance monitoring and user behavior analysis
- Payment Processors: For secure processing of challan settlement payments
- Government Databases: For retrieving vehicle and challan information
3.2 Data Sharing
We may share your information in the following circumstances:
- Aggregated Data: We may share anonymized, aggregated data with third parties for analytics and improvement purposes
- Legal Requirements: As required by law, such as to comply with a subpoena or similar legal process
- Rights Protection: When we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others
- Fraud Investigation: To investigate fraud or respond to government requests
- Trusted Service Providers: With our trusted service providers who work on our behalf and have agreed to adhere to this privacy policy
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
3.3 No Sale of Personal Data
We do not sell, rent, or trade your personal information, including location data, to third parties for their marketing purposes.
4. Data Security
We are committed to safeguarding the confidentiality of your information. We implement various security measures including:
- Encryption: Data is encrypted in transit using industry-standard SSL/TLS protocols
- Physical Security: Physical safeguards to protect our servers and infrastructure
- Electronic Security: Firewalls, access controls, and secure authentication mechanisms
- Procedural Security: Internal policies and procedures to protect data integrity
- Regular Audits: Periodic security assessments and updates
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your information for different periods depending on the type of data:
- User Provided Data: Retained for as long as you use the Application and for a reasonable time thereafter
- Location Data: Retained only as long as necessary to provide services; anonymized data may be retained longer for analytics
- Automatically Collected Data: Typically retained for 12-24 months unless required for legal or operational purposes
If you would like us to delete your data, please contact us at [email protected]. We will respond within a reasonable timeframe and delete your data in accordance with applicable laws.
6. Your Rights and Choices
6.1 Opt-Out Rights
- Uninstall: You can stop all collection of information by uninstalling the Application using standard uninstall processes on your device
- Location Access: You can disable location access through your device settings
- Marketing Communications: You can opt out of promotional emails by following the unsubscribe instructions in those emails
6.2 Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request data portability
To exercise these rights, please contact us at [email protected].
7. Children's Privacy
The Application does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age.
If we discover that a child under 13 has provided us with personal information, we will immediately delete this information from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at [email protected] so that we can take necessary action.
8. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. By using the Application, you consent to the transfer of your information to India and its processing in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you through the Application or via email for material changes
- Post the new Privacy Policy on this page
You are advised to review this Privacy Policy periodically for any changes. Continued use of the Application after changes constitutes your acceptance of the updated Privacy Policy.
10. Consent
By using the Application, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and sharing of your information as described herein, including the collection and use of location data.
11. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
© 2026 Challansathi. All rights reserved.